Systems Analyst / Developer (Knowledge Management Architect)
You have a passion for knowledge management technology, library science, enterprise collaboration, instructional design, and user experience.

You thrive on bringing your technical expertise and ideas together to incrementally solve complex challenges with innovate solutions and inter-departmental collaboration.

You will serve in a highly visible, mission critical role to ensure that product knowledge is efficiently and effectively shared across internal and external channels to provide the highest quality customer experience.

You will work with the world leading cloud computing platform alongside highly specialized technical teams and work collaboratively across all departments

You are an energetic, detail oriented self-starter with exceptional organizational and analytical skills.


You will be responsible for implementing the company’s enterprise content management system and “knowledge roadmap”, playing a key role in its design. You will be responsible for the ongoing administration and incremental improvements of the system that will help to drive value for our employees, customers, and partners.

You will play an integral role in our company’s growth trajectory by ensuring the highest quality information assets and tools are being adopted to improve employee knowledge sharing, brand messaging, and reduce employee onboarding time.

You will play an integral role with product development & release engineering to ensure that product documentation artifacts are packaged and distributed in accordance with release schedules and applicable product development milestones and quality standards.

You will contribute to our partners’ and customers’ success by helping to ensure highest quality standards with user experience, knowledge sharing and collaboration.

You will ensure all relevant information assets are accessible and secure using appropriate and relevant tools, technology and features (including document management & version control, searching & indexing, security policies, content editing & templates, knowledge base & FAQ, training materials and courseware, etc.)

You are an advocate of continuous delivery practices and help evangelize it throughout the company


Experience designing, developing, implementing, and incrementally improving enterprise knowledge management systems, processes, and guidelines for fast-growth software companies with large volumes of complex content.

Experience with enterprise content, document and knowledge management (CMS, DMS, KMS) technologies and integrations (eg., Sharepoint, WordPress, xWiki, Joomla!, Madcap Flare, Salesforce Knowledge, Confluence, Drupal, Slack Plug-ins & API, Enterprise Search Engines, etc)

Experience managing a corporate intranet and designing information architecture, taxonomy, metadata, search & index optimization, site navigation etc.

Strong system administration and database administration background on windows and/or Linux

Proficiency in a scripting/programming language, APIs, tools/service integration, ETLs, styling (Python/Jython, SQL, Ruby, Perl, VB/vbscript, Javascript, CSS, HTML5, Java, .NET, etc.)

Strong interpersonal skills including project management, change management, collaboration, and training

University degree in Engineering, Computer Science, Library & Information Science (LIS) or equivalent with demonstrated academic excellence

Excellent oral and written English communication skills

Nice to Have
Experience with or knowledge of administration (Trailhead, Service Cloud, Customer and Partner Portal) or development (Apex, Visualforce, SOQL)

Experience with or knowledge of release engineering (DevOps / SCM) concepts and related technologies (Jenkins, Ansible, Subversion/SVN, etc.)

Experience working in Agile Scrum software development environment and related tools & methodologies (CA Agile/Rally, Jira, etc.)

Background and experience in object-oriented software development

Training and/or certification in Content and Information Management (e.g,. AIIM, CIP)

We are located mid-town (Yonge/Eglinton) in Toronto.

Please email or fax your cover letter and resume to:
Hiring Coordinator
Tier1CRM Inc.
Tel: (647) 251-3800
Fax:(647) 251-3801
email: (pdf or text format submissions only)
Only those individuals being considered will be contacted